Frequently Asked Questions
Everything you need to know about our healing skin care and services.
What makes Balm of Gilead products unique?
We prioritize ancient herbal wisdom combined with modern purity standards. Our products are handcrafted in small batches using ethically sourced, 100% natural ingredients designed to soothe and restore the skin's natural barrier.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order has been processed and shipped from our facility.
Are your products safe for sensitive skin?
Yes, our formulas are specifically designed with sensitive skin in mind. We avoid harsh synthetics, parabens, and artificial fragrances. However, we always recommend performing a patch test on a small area of skin before full application.
What is your return policy?
We want you to love your glow. If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange, provided at least 50% of the product remains.
Do you test your products on animals?
Absolutely not. Balm of Gilead is a cruelty-free brand. We never test our finished products or ingredients on animals, and we only work with suppliers who uphold these same ethical standards.
How should I store my natural balms and oils?
To maintain the integrity of the natural botanical ingredients, we recommend storing your products in a cool, dry place away from direct sunlight. Ensure the lids are tightly sealed after every use.